Bharath Kumar
Technical Support Specialist | AWS Cloud & Enterprise Support | Ex-Amazon
Technical Support Engineer with 7+ years at Amazon, including 5+ years resolving customer and vendor cases, 3+ of them AWS customer cases across development, business and enterprise support. I own issues through to resolution, escalate reproducible bugs with clear evidence, and explain complex problems in plain language. Based in Dharmapuri, Tamil Nadu. Immediately available for fully remote, rotational-shift and on-call roles in India.
Impact in numbers
Cases resolved in one quarter: target vs actual
About 3× the target, with 100% accuracy.
Accuracy
AI device figure is the detection accuracy of the devices Amazon launched using the algorithm team’s annotated data.
7+ years at Amazon: three roles
Device
Catalog & Vendor Support
AWS Core Support
Bar widths are roughly proportional to time in each role: Device Tech Support, Catalog & Vendor Support, then AWS Core Support.
Experience
Technical Core Support Associate – Amazon
- Resolved AWS development, business and enterprise support cases, reaching 2,800+ in a single quarter against a target of 900.
- Troubleshot AWS customer email issues end to end: validated requests and responses, analyzed error messages, logs and timestamps, reproduced the problem and drove each case to resolution or escalation.
- Built an AI automation workflow in Paragon and Case Console that scaled the team’s resolved case count.
- Served as primary and secondary on-call, owning high-priority escalations within SLA.
- Trained teams across marketplaces on SOP policies and daily case-volume handling.
- Wrote SOPs, troubleshooting guides and knowledge articles; ran quality audits and root cause analysis on recurring issues.
Catalog Associate, German Team – Amazon (Vendor Support)
- Acted as the mediator between Amazon and vendors: onboarded hundreds of brands across marketplaces, including Nike and Reebok, and supported them over chat, live email, calls and meetings within SLA, with a focus on vendor satisfaction.
- Updated listing images, product descriptions and bullet points to Amazon guidelines so ASINs were discoverable on the first page of search results, supporting vendor sales during Prime Day.
- Ran quality audits for accuracy and compliance and coached peers on preventing recurring errors.
Device Tech Support Associate – Amazon
- Annotated and labelled millions of images and videos for the algorithm team, tagging people, fire, dogs and other objects captured by device cameras so the detection models could be trained.
- Sorted and categorised image and video data daily while maintaining accuracy and data security controls.
- Contributed to the launch of multiple AI detection devices that reached 99.9% accuracy.
Projects
Email Authentication & Deliverability Lab
SPF, DKIM and DMARC on a test domain, SMTP and TLS inspection with openssl, curl and dig, and write-ups of how each delivery failure was diagnosed and fixed.
REST API Troubleshooting Runbook
Postman and curl tests that trigger 400, 401, 403, 404, 429 and 5xx responses, each documented with symptom, expected vs. observed behavior, root cause and resolution.
Webhook Event Debugging Demo
A small webhook receiver that logs delivery events (delivered, bounced, deferred) and shows how to isolate a failed delivery from the payloads.
Skills
Certification & education
AWS Certified Cloud Practitioner, Amazon Web Services
B.E. Computer Science Engineering, Paavai Engineering College, 2016